{"catalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","kind":"record","record":{"attributes":{"category":"reputational","domain":["Governance, Policy & Oversight","Risk Assessment & Management"],"inherent_rating":"medium","taxonomy":["coso-erm-risk","enterprise-risk"]},"canonicalUrl":"https://controlsmap.com/?v=1&node=risk%3Areputational-stakeholder-trust","description":"Gradual loss of trust and social license among customers, employees, investors, regulators, and communities — from perceived values misalignment, poor ESG/governance conduct, or repeated service failures — weakening stakeholder relationships and long-term enterprise value even absent a single acute crisis.","details":{"category":"reputational","impact":"medium","inherent_rating":"medium","likelihood":"medium","risk_id":"reputational-stakeholder-trust","taxonomies":["coso-erm-risk","enterprise-risk"],"treatment":"mitigate"},"id":"risk:reputational-stakeholder-trust","mapUrl":"https://controlsmap.com/?v=1&node=risk%3Areputational-stakeholder-trust","sourceIds":["cobit-2019","coso-erm","coso-ic","gdpr","iia-pos-2026-erm","iia-pos-2026-three-lines","iso-31000","nist-800-53","nist-csf-2","soc2","sox"],"sourceUrl":null,"title":"Stakeholder trust and social-license erosion","type":"risk"},"relationships":[{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:0dbb135014fc23b5e9e783cdceff73a0dbe3290e67bee867d9f1144353fe09c6","properties":{"rationale":"Board-approved service boundaries, impairment disclosure, and independent coverage preserve assurance credibility for the stakeholders who rely on internal audit.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-audit-27-b7e48974.json","sourceId":"uc:UC-AUDIT-27","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:4efa7d9e4b72a7a5cb24975d635877780620644632caa229ee42ad89a0c6db3a","properties":{"rationale":"Demonstrated integrity and core values counter the perceived values-misalignment that erodes stakeholder trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-gov-04-849a3e91.json","sourceId":"uc:UC-GOV-04","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:4fbd0e215c1b15c1eb800748ac761da0d2bf0dde577c169240443ff9cdc16c9f","properties":{"rationale":"Reporting to external stakeholders on risk and performance sustains stakeholder relationships and trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-gov-21-8c5d79f9.json","sourceId":"uc:UC-GOV-21","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:638ab94765d0a75186b8cdd1796600dc3e3548804af16ad3f6dc9026f02ba644","properties":{"rationale":"Identifying stakeholder needs and expectations lets the organization meet them, sustaining trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-gov-02-70e0507c.json","sourceId":"uc:UC-GOV-02","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:747356fdac6fa018a60214212b3f0e42631af892f6eab2220b5e18bd69bb0d1c","properties":{"rationale":"Documented, governance-approved Three Lines accountability makes risk ownership and retained board and management responsibility transparent, supporting stakeholder trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-gov-38-0167bec0.json","sourceId":"uc:UC-GOV-38","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:7ec2bdfd72e89c41afa9f03f4fa9089a590736667af217833a8f177635b1d2c9","properties":{"rationale":"Fair, transparent, minimized data handling sustains individual and stakeholder trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-gov-26-3952a3ca.json","sourceId":"uc:UC-GOV-26","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:8959d1dc4daf608aa97cbf95e033ae42c3fdeaba8e7be68f5ccfebb0221b4cdd","properties":{"rationale":"Responsive complaint resolution and disclosure transparency preserve individual trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-gov-27-a70f09a0.json","sourceId":"uc:UC-GOV-27","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:c704d2ac1c62215ae4b86bf5c801083515eb4a0c162ac64659cd293d569d271c","properties":{"rationale":"Demonstrable privacy stewardship sustains customer and regulator trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-gov-25-7960cafc.json","sourceId":"uc:UC-GOV-25","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"},{"expectedCatalogRevision":"24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028","id":"rel:d655ca9213949ed87040d030a989bffdcd3db124beecc4962a5d2ee474a2a159","properties":{"rationale":"Structured, inclusive stakeholder consultation on risk, considering human/cultural factors, sustains stakeholder relationships and social license, a contributor to trust.","strength":"related"},"sourceDetailPath":"/data/v1/records/uc-uc-risk-05-e2fc10a6.json","sourceId":"uc:UC-RISK-05","targetDetailPath":"/data/v1/records/risk-reputational-stakeholder-trust-23d21e70.json","targetId":"risk:reputational-stakeholder-trust","type":"mitigates"}],"schemaVersion":1}