unified
UC-BCDR-06 — Resolve operational incidents and eliminate root causes
Log, classify, and prioritize operational and security incidents and service requests, respond within defined service levels, and escalate by severity until service is restored. Classify and report major ICT incidents to regulators, customers, and affected parties within required timeframes. Perform root-cause analysis of significant and recurring incidents, and track underlying problems through to permanent resolution.
Record JSON · Open in map · Data retrieval guide
Catalog revision: 24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028. A connection does not establish full coverage.
Attributes
- domain
- Business Continuity & Disaster Recovery
- type
- corrective
- category
- administrative
Details
- unified_id
- UC-BCDR-06
- title
- Resolve operational incidents and eliminate root causes
- statement
- Log, classify, and prioritize operational and security incidents and service requests, respond within defined service levels, and escalate by severity until service is restored. Classify and report major ICT incidents to regulators, customers, and affected parties within required timeframes. Perform root-cause analysis of significant and recurring incidents, and track underlying problems through to permanent resolution.
- domain
- Business Continuity & Disaster Recovery
- control_type
- corrective
- control_category
- administrative
- members
- framework
- cobit-2019
- control_id
- DSS02
- coverage
- full
- relationship
- superset_of
- framework
- cobit-2019
- control_id
- DSS03
- coverage
- full
- relationship
- superset_of
- framework
- dora
- control_id
- DORA-Art17-23
- coverage
- partial
- delta
- major-incident report clocks: initial 24h, intermediate 72h, final 1 month
- relationship
- intersects_with
- guidance
Source
No record-specific source URL is provided.
Connections
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes maps_to DSS02 — Managed Service Requests and Incidents
- framework
- cobit-2019
- control_id
- DSS02
- coverage
- full
- relationship
- superset_of
- delta
- Not provided
- source_version
- 2019
- provenance
- mapper
- coworkcanvas-compliance-graph
- reviewDate
- 2026-09-07
- direction
- canonical_to_source
- defaultConfidence
- medium
- defaultStatus
- active
- note
- Each member is a documented relationship claim from the canonical unified control to a source control or guidance proposition. relationship: equal|superset_of (full) / intersects_with|subset_of (partial) / informs (guidance). confidence 'medium' = single-mapper, documented, not yet externally corroborated. source_version is the member framework's edition from the standard version register.
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes mitigates Hardware and equipment failure
- strength
- related
- rationale
- incident response restores and problem management drives permanent fixes for recurring equipment faults
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes mitigates IT resilience failure — unplanned outage, data loss, slow recovery
- strength
- primary
- rationale
- incident response restores service within SLAs and root-cause problem resolution reduces outage duration and recurrence
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes mitigates Software and information-system failure
- strength
- primary
- rationale
- logging, escalating, and root-causing incidents directly resolves and prevents recurring software failures
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes maps_to DORA-Art17-23 — ICT-related incident management, classification and reporting
- framework
- dora
- control_id
- DORA-Art17-23
- coverage
- partial
- delta
- major-incident report clocks: initial 24h, intermediate 72h, final 1 month
- relationship
- intersects_with
- source_version
- Regulation (EU) 2022/2554
- provenance
- mapper
- coworkcanvas-compliance-graph
- reviewDate
- 2026-09-07
- direction
- canonical_to_source
- defaultConfidence
- medium
- defaultStatus
- active
- note
- Each member is a documented relationship claim from the canonical unified control to a source control or guidance proposition. relationship: equal|superset_of (full) / intersects_with|subset_of (partial) / informs (guidance). confidence 'medium' = single-mapper, documented, not yet externally corroborated. source_version is the member framework's edition from the standard version register.
- Cybersecurity Incident Response operates UC-BCDR-06 — Resolve operational incidents and eliminate root causes
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes mitigates Ransomware disrupting operations and data availability
- strength
- related
- rationale
- severity-based incident response contains and escalates a ransomware event toward restoration
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes maps_to DSS03 — Managed Problems
- framework
- cobit-2019
- control_id
- DSS03
- coverage
- full
- relationship
- superset_of
- delta
- Not provided
- source_version
- 2019
- provenance
- mapper
- coworkcanvas-compliance-graph
- reviewDate
- 2026-09-07
- direction
- canonical_to_source
- defaultConfidence
- medium
- defaultStatus
- active
- note
- Each member is a documented relationship claim from the canonical unified control to a source control or guidance proposition. relationship: equal|superset_of (full) / intersects_with|subset_of (partial) / informs (guidance). confidence 'medium' = single-mapper, documented, not yet externally corroborated. source_version is the member framework's edition from the standard version register.
- Incident Management Lifecycle operates UC-BCDR-06 — Resolve operational incidents and eliminate root causes
- UC-BCDR-06 — Resolve operational incidents and eliminate root causes mitigates Denial-of-service and system saturation
- strength
- related
- rationale
- incident detection and escalation mitigate an ongoing denial-of-service event
- Incident & Problem Management operates UC-BCDR-06 — Resolve operational incidents and eliminate root causes