workflow
Controlled Hardware & System Maintenance
Standing operator workflow for the hardware and system maintenance desk, anchored on the existing Process item "Hardware & System Maintenance" (process_type: it_general_control, process_owner: the maintenance coordinator, frequency: monthly): each monthly cycle runs as one workflow instance on that Process — enrich the standing Process, never create a duplicate desk. It schedules and approves maintenance, repair, and replacement, routes execution across on-site, off-site, and nonlocal (remote) sessions with the right tool, personnel, and connection controls, and verifies security controls after every completion. The governing requirements are the linked Control items UC-CONFIG-07 and UC-CONFIG-08 (framework nist-800-53, nist-csf-2; MA family). In scope: scheduling, approval, execution, and post-work verification of maintenance, repair, and replacement for in-scope hardware and systems across on-site, off-site, and nonlocal sessions, plus support/spare-parts tracking and end-of-life disposition. Out of scope: procurement of net-new assets and software patch/change management, which run in their own workflows. No upstream workflow feeds this desk; it consumes its own maintenance queue, open work requests, the asset/hardware register export (there is no native Asset item type — the register is uploaded at the first step), and manufacturer maintenance schedules, and it seeds its own next cycle at close. Named deliverables: an approved maintenance schedule (XLSX), per-mode execution-evidence logs, a post-maintenance security-control verification report, a support/spare-parts disposition status, a maintenance-desk health dashboard, and a closure record — with exceptions, control drift, and gaps promoted to Issue items and a corrective-action register. Downstream, end-of-life "remove from service" dispositions hand off to the equipment-disposal / media-destruction workflow, and any out-of-scope drift found during post-maintenance verification hands off to the incident or change-management workflow.
Record JSON · Open in map · Data retrieval guide
Catalog revision: 24028ffcfc2b295fa1b08ee6caa84b765f0731b321496bf4f548c49ad2177028. A connection does not establish full coverage.
Attributes
- domain
- controls
- department
- it
- lineOfDefense
- operate
Details
- teams
- it
- facilities
- domains
- controls
- standards
- nist-800-53
- nist-csf-2
- sourceTemplateId
- workflow-library:controls-controlled-hardware-system-maintenance
- releaseId
- sha256:4ab7949ada41be689fc596040ac532f7fecc93bb91772f5a347654ffd5afcf03
- canonicalUrl
- https://workflow-library.com/all/?w=controls-controlled-hardware-system-maintenance
- capabilities
- mappingStatus
- mapped
- lineOfDefense
- operate
- controls
- UC-CONFIG-07
- UC-CONFIG-08
- roleIntegrity
- activityCount
- 0
- ermPhases
- lineRoles
- serviceModes
- warnings
Source
No record-specific source URL is provided.
Download workflow template · Release: sha256:4ab7949ada41be689fc596040ac532f7fecc93bb91772f5a347654ffd5afcf03